Case Study: Freight forwarding Company
Background:
- Client still relies on manual processes for managing quotes, which can be time-consuming and error-prone. This leads to delays in providing quotes to customers, which can impact the customer experience
- The lack of standardization in the quoting process can make it difficult to compare quotes from different providers. This makes it challenging for customers to make informed decisions about which provider to choose.
- Freight forwarding involves many variables that can impact the cost of transportation, such as distance, mode of transportation, customs regulations, and insurance requirements. This makes it difficult for forwarders to provide accurate and timely quotes to customers.
Outcome and Impact:
- Increased Speed, Efficiency, and Accuracy: Automated many of the routine tasks involved in the quoting process, such as data entry and calculations. This can help clients provide quotes more quickly and efficiently, reducing response times and creating accurate error-free quotes.
- Enhanced Visibility and Control: The system provides the client with greater visibility and control over the quoting process. This enables them to track quotes more easily, identify potential bottlenecks or issues, and make informed decisions about pricing and other variables.
- The system facilitates collaboration and communication between team members and external stakeholders, enabling faster decision-making and more effective problem-solving. By providing a centralized platform for communication and collaboration, reducing communication barriers, streamlining processes, and improving productivity.
Performance Impact on Process
| Data Management |
40% Improved |
|
Communication Process |
70% Improved |
| Staff Management and Monitoring |
50% Improved |
|
Quote Generation and comparison |
70% Improved |